South African National Deliveries
All South African orders are delivered using Fastway couiriers. This is a registered freight service, where you are able to track your order online. You will be required to sign for delivery, and therefore we recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm, on weekdays. All orders placed before 12pm weekdays will be processed and shipped the same business day. Deliveries within South Africa have a flat rate of R95.
Ownership and Risk
Please be aware that once your product is delivered at your specified delivery address, we require a signature for any product delivered, at which point ownership and risk of the goods purchased passes to you. We advise checking to ensure your product is intact when receiving your purchase.
In the unlikely case you are not fully satisfied with your purchase, then subject to the terms set out in this Delivery and Returns policy, we will ensure that you obtain a Cozy Night credit note of equal value.
Changed your mind?
Purchased product(s) from the Website and it’s not what you expected? You may return full price merchandise for ‘change of mind reasons’ within seven (5) days of receiving your order for a credit note of equal value (excluding shipping and handing charges).
If you wish to exchange an item please note that you will have to cover delivery and return Charges of aprox. R120.00 (This value is subject to change according to courier costs)
Please keep in mind that Cozy Night cannot accept the returned product(s) and cannot give a refund if:
(a) the return falls outside of the stated seven (5) day period;
(b) the product(s) has been custom ordered;
(c) the product(s) is worn, damaged or not in its original packaging
Damaged of Defective Product, or otherwise not what you ordered?
For Cozy Night, we pride ourselves on quality. We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.
If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.
To return a product, please follow the instructions below:
(a) Drop us a mail at: firstname.lastname@example.org In your email, please include:
(i) Reasons for why you are returning the product(s); and
(ii) Attach a copy of the payment confirmation you received when placing the order
(b) Pack the product(s) into their original packaging including the original and attached labels/ swingtags in the case of clothing items.
We do not refund products:
(a) obtained from a source other than this Website.
(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects ect.)
(c) damaged by misuse or activities other than the intended purpose.